- I have a purchased a registration code and its not accepting it!!!
Please make sure you are typing in the registration code. It is pretty common to accidentally type in the product # or order #. Scan down your order e-mail to the line that says "Registration code: " and the number right after that is your registration code!
- I have not received my registration code! Isn't it about time!
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong e-mail address. In rare cases, the registered users are unreachable due to mis-configured e-mail clients or privacy control.
- Lost Registration Code Policy
If you are a registered user, and for whatever reason, you do not receive an e-mail with a registration code or if you are reformatted your hard drive and cannot find your registration code, simply e-mail register@neomatrixes.com and we will send your registration code. (Please include your Order ID and as much order information as possible, as it will be easier to locate your order in the database.)
- My problem isn't in here!
Registered users receive technical support. Send an e-mail to support@neomatrixes.com or check the www.neomatrixes.com website for more current information.
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